Vativis is a US based company that was created with the vision of a future where healthcare breaks free from outdated insurance models, making transformative solutions the new standard to build healthier communities and energize workplaces.

Vativis was founded to challenge the traditional health insurance model. We aim to provide an alternative to expensive health insurance in the form of dependable healthcare solutions that break free from complex, outdated and costly insurance models. Vativis ensures that everyone can afford the healthcare they expect. We do not offer insurance. Rather, we offer healthcare discount solutions that are proven, straightforward, flexible, and always focused on you.

Once you have signed up and paid for your chosen subscription plan you will get a welcome email that provides you access to the membership panel.

For all vendor and health benefit information, and to contact support for your individual benefits from your plan you can contact: 833-694-0186.

For account, sales and billing information please contact: 833-999-1347

Currently, Vativis is available only for residents of the United States.

To cancel your Vativis membership, please contact our customer service team either through our website or by calling our 833-999-1347

You can cancel anytime before your subscription starts. However, once your subscription starts, you cannot cancel your Vativis membership for 90 days. After the 90 days you can contact our customer service team either via our email support@vativis.com or calling our toll free number at 1-833-999-1347.

If a customer orders a prescription for home delivery it can take time for the delivery. That is why a 90 day period is required.

No. We are a non-insurance solution that provides deep discounts that may be lower than your Copay. Compare our cost with your deductible.

No,we do not accept insurance or spending account plans as payment. Our cost is already the lowest in the market compared to insurance.

Yes, a receipt of your order will be sent to apply to your plan. Please check with your plan administrator.

Vativis partners with third party vendors to provide health care benefits to our members. Once you have subscribed to our services and access the membership panel all the information regarding our partners will be provided.

Go to My Profile, select Edit and correct. Or call our Customer Care for help.

Family members are your spouse and children. As long as they live at the same address as provided on your membership you can have 2 adults and as many children as living at the same address.

Yes, you may at the due date of your monthly subscription.

You can manage your account online, including updating your credit card information and address details.

Your credit card will be charged on a 30 day rolling basis as per your billing date to avoid any delays with your subscription benefit.

Yes, at Vativis, we prioritize the protection and confidentiality of your personal health information. We adhere to strict privacy and security measures to safeguard your data.

Yes, we utilize one of the top processing companies in the US and they take all precautions to protect your valuable information.

Vativis Virtual Care is committed to protecting the privacy and security of user information. All data is encrypted and stored securely in compliance with healthcare privacy regulations.

Click on Forget Password on the login screen and follow the directions.

Shipping time depends on your preference, with standard shipping taking 7-10 days and expedited options available. Diabetic supplies are shipped in 2 days with correct insulation to maintain the proper temperature of the insulin during shipping.

Yes, we can ship your orders to P.O. Boxes for your convenience.

Absolutely! Your delivery courier will provide you with tracking information to monitor the status of your package.

If your medication arrives damaged, please contact our customer service team immediately. We will guide you through the necessary steps to ensure you receive your medication without delay.

Our shipping is free even for those medications that require a cooler for delivery. For expedited shipping (overnight and 1-2 day) there will be an additional cost as per location. You can see the cost when you are logged in to your member portal.

The Vativis Direct Primary Care Program (DPC) is a medical discount program that is the solution to rising healthcare costs resulting in higher out-of-pocket costs and higher premiums for employers and individuals. Our platform and benefits are simple and straightforward with out of pocket costs shown upfront. People using our discount programs save 30-70% compared to traditional insurance.

Nope, it’s not insurance! Vativis offers a membership that works on a different system called Direct Primary Care (DPC). You pay $10 at the doctors office for every visit and $25 if you are at an urgent care, there are no limitations, deductibles or anything else for this program.

Good question! With Vativis, you can’t just walk into a primary care or urgent care clinic without an appointment. We wait until you schedule your visit through our Patient Advocacy Line before sharing any clinic details.

Just shoot us an email at support@vativis.com and we will confirm whether your physician is included in the plan or not or if you are already a member call 1 (800)-496-2805 anytime between 7am to 6 pm CST Mon-Friday and make an appointment.

Once you have signed up for our service, you will get access to your membership portal which will have the concierge service number. All you have to do is call that number and schedule an appointment as required. Call 1 (800)-496-2805 anytime between 7am to 6 pm CST Mon-Friday and make an appointment.

Absolutely! There’s no limit on how often you can visit a doctor with Vativis. You just need to book your appointments through our Patient Advocacy Line.

Yes, you can find Vativis Direct Primary Care all across the United States! Just a heads-up: If your membership includes WellCard Savings and you’re in Montana, Vermont, or Washington, you won't get a discount card.

Here’s what’s included:

- Unlimited doctor visits for just a $10 fee each time.

- Unlimited urgent care visits for $25 each.

- You get 24/7 access to bilingual medical providers online or by phone for minor illnesses and injuries, all at no extra cost!

- An annual physical with four lab tests (the Well-woman pap smear isn’t included).

- You can manage unlimited chronic disease conditions, like diabetes and high blood pressure, with 13 common health issues covered.

- Plus, our doctors focus on using generic meds first whenever possible.

Yes, you can! We accept pre-existing conditions. You can see a doctor for just a $10 fee each time you visit, and since members can visit as often as needed, you can get the care you need before things get serious.

Vativis is a great addition to your regular health insurance. With DPC, all the services covered by your membership don’t count against your regular insurance. Instead of worrying about copays and deductibles, you pay a simple membership fee and low visit fees when you see a doctor. This can be especially helpful if you have a high deductible plan!

Our providers can treat a lot of conditions, including some chronic ones like diabetes and high blood pressure, as long as they’re manageable. Just like any doctors visit at times depending on the severity of the condition, you might need to see a specialist or go to a hospital, and those services aren’t included in the Vativis membership.

The Vativis membership covers urgent care but doesn't cover hospital care, whether it's inpatient or outpatient. Many members choose to have an additional policy to help cover emergencies that aren’t included with Vativis. As for specialty care, while we can manage some chronic conditions, we don’t offer specialty services outside our partner clinics. If you’re already seeing a specialist, it’s best to stick with them.

Unfortunately, no. Because of insurance regulations, Vativis can’t accept members who have Medicare, Medicaid, or Tricare.

Nope! You can visit your physician as often as you need to with Vativis. Just make sure to schedule your visits through our Patient Advocacy Line first. This way, you can get the help you need before using your insurance.

Yes, it’s available across the United States! Just a reminder: If your job has WellCard Savings and you're in Montana, Vermont, or Washington, you won’t receive a discount card.

If you have more questions, feel free to ask! We’re here to help you make the most out of your healthcare.

Vativis Rx is a comprehensive pharmacy discount program designed to provide significant savings on prescription medications. It caters to individuals who are underinsured, including those with high deductibles, by offering the lowest prices on medications nationwide through established partnerships and buying power.

Additionally, Vativis Rx extends its benefits to small businesses, providing them with an incremental value to offer affordable medication plans to their employees, including long-term full-time, part-time, contract, and freelance workers.

Vativis Rx gives individuals and employers discount prices on their prescription medication. This is an affordable alternative to expensive insurance plans, with excellent full service support.

Vativis Rx was created to provide individuals and families with an alternative to high deductibles on their insurance so they can afford prescription medications. It is perfect for the uninsured and underinsured who can now get the lowest prices on medications at pharmacies nationwide.

Getting started is easy. Individuals and families can simply sign-up and get access within 24 hours. For businesses looking for group plans at custom rates you can afford. Contact us and we can get you started.

800 generic medications on our formulary are free through our home delivery program, all others are at up to 80% discount . Brand medications and most OTCs are usually at high deductibles or not covered under insurance. We provide them at deep discounts compared to retail prices.

You can start using the benefits immediately for Mail Order. If you will pick the prescription at a pharmacy you can do so 24 hours after you sign up.

Brand discounts are available through our national network of over 64K pharmacies. Having partnered with leading pharmacists our pharmacy consultation service can help you get an equivalent drug that will meet your medical needs. We could also help you get the brand name medications through an international pharmacy at a contracted cost which will still be lower than what you would pay through insurance. All phone numbers are available in the portal once you sign-up.

OTC medication is available via mail order and will be at a discount price compared to retail.

If your medication is not available on our formulary, please contact our support number.

Of course! Feel free to reach out to our customer service team for assistance with the sign-up process and form completion.

While we do not currently offer automatic refills, we can set up SMS text reminders to notify you when it's time for your next refill (14 days prior).

Sign Up: Join our program to receive your monthly membership card, granting you access to our extensive list of free medications.

Search: Explore our catalog of 800+ generic medications and compare the cost savings to what you're currently paying.

Consult: Reach out to our pharmacy coaches for personalized assistance. We'll ensure your medications are covered or suggest suitable alternatives.

Transfer: Transfer your prescriptions to us hassle-free, or have your doctor ePrescribe directly to our pharmacy.

Confirmation: Our team will confirm your order details and collect payment to ensure accuracy and security.

Delivery: Enjoy the convenience of free shipping for chronic medications delivered straight to your doorstep.

When you enroll in the membership our pharmacist will get into contact with your pharmacy or physician to transfer your prescription. Your prescription will determine the quantity you can receive and there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

Your membership card is valid at any of the 64,000+ nationwide pharmacies in the US, Guam and Puerto Rico.

Yes, we support both 30-day and 90-day prescriptions, with the most economical option being a 90-day supply.

No, there is no limit.

Yes, the Vativis Rx program can be used as a supplement to your insurance, however, the pharmacy will use one or the other, not both to fill your prescription.

More than 99% of the pharmacies in the US will accept Vativis including:

Generic drugs are FDA-approved equivalents of brand-name drugs, with identical active ingredients, dosage, safety, and performance. They typically cost up to 70% less and are equally effective. Your savings are maximized with generic options.

If your drug isn't available in generic form, there may be a similar generic alternative that's just as effective. Your doctor can suggest therapeutic equivalents from our extensive list of 800 free generic medications. If you need a brand medication we have partnerships with international pharmacies and can provide the brand name medications at lower cost than retail.

Inform your doctor about our program and the availability of free generic medications. Ask if generic alternatives could be suitable for your condition and inquire about other brand-name drugs that might have generic substitutes on our list. Most medications prescribed in the US are generic.

Our drug list covers 90% of prescribed medications, focusing on more than 22 therapeutic classes to ensure comprehensive treatment for various chronic and acute conditions.

Vativis is powered by Rx Valet. Show them the membership card and ask them to process the claim just like they do with any other RX Benefit Card. If they are having trouble they can call our Pharmacist Hotline at 1-855-798-2538.

If the medicine is not on our free list you will owe the co-pay or the discounted price as shown on the website after you have logged in. This amount will be according to the contracted amount with your membership. Present your card to the pharmacy with a valid prescription. Mail order is required on maintenance medications.

Yes - Your local pharmacy or our Home Delivery Program will require a valid prescription. Please bring your prescription with you to your local pharmacy or have it electronically sent to the pharmacy of your choice. When picking up the prescription, show your BestChoice Rx card as a form of payment.

Please have the Pharmacist call the Pharmacy Helpline 855-798-2538.

MemberID tells our system what plan you are on and what co-pays, if any you may have to reflect correct costs to the member.

On the Menu page choose Member Code and enter your code.

On the My Profile page, please click on “forgot Member Code”. Please enter your name and date of birth. We will provide the code via email or text. Or you can click on Membership Card to download a PDF version of your card that you can print or save.

Call our Customer Support team at 855-798-2538 and we will help you with all of your questions.

Yes, we do. Our first option is to try to fulfill your prescription with the low-cost generic alternatives. However, in some cases a generic is not available you may get the brand medication at an additional cost.

Drug companies control the prices and try to recoup the investment in research and development. Thus, causing high prices. We will also work with you to look for alternatives that could save you money. Our customer support team is available to discuss options.

Yes, pharmacies have their own pricing. Show your BestChoice Rx card and pay the Pharmacy nothing if your drugs are on the free list! You have the ability to save more through Home Delivery.

Yes, Vativis offers pet medication included in your membership.

Yes, we will contact you via phone, email and or text to confirm your next shipment 14 days in advance.

Your subscription gives you access to all dentists who participate in the Aetna Dental Access network.

Smile brighter with big savings at over 262,000* available dental practice locations nationwide. Use your card over and over again to keep your teeth sparkling clean!

*As of April 2020. **Actual costs and savings vary by provider, service and geographical area.

You and your family can see better savings at over 20,000 vision providers nationwide, including national chains and local retailers. You save 10% to 60% on glasses, contacts, laser surgery, and exams.

The Quest Select™ program offers you outpatient laboratory testing with no cost to you.

You will incur a $0 copay for over 1,200 different laboratory tests, including blood, urine, cytology, pathology, and cultures included in the program.

The program covers over 1,200 tests, which include:

- Blood testing (e.g., cholesterol, complete blood cell counts)

- Urine testing (e.g., urinalysis)

- Cytology and pathology (e.g., Pap smears, biopsies)

- Cultures (e.g., throat culture)

To avoid being billed, you must inform the Quest Diagnostics receptionist that you are a Quest Select™ member and provide your member ID number. If you have a health plan, your member ID will be your health plan ID number. If you do not have a health plan, a unique Quest Select™ member ID will be assigned to you and can be accessed online or by calling 1-800-646-7788.

It's essential to know your rights. If your doctor works for a hospital, they may refer you to the hospital's lab, which can be more expensive. However, you have the right to request that your blood work or lab tests be performed at Quest Diagnostics instead. Inform your doctor and their medical receptionist that you have a $0 out-of-pocket Quest Select™ membership and ask them to schedule your tests at Quest Diagnostics. Your results will be sent to your doctor and available online through your MyQuest™ account.

No, Quest Select™ is a supplementary program. If you do not utilize Quest Select™, your standard deductible and coinsurance will apply, and you will not benefit from the $0 copay feature.

The following are not covered by Quest Select™:

- Lab work ordered during hospitalization

- Emergency (STAT) lab work

- Time-sensitive esoteric outpatient testing (e.g., fertility testing, bone marrow studies)

- Non-laboratory procedures (e.g., mammograms, x-rays, imaging, dental work)

- Lab work conducted without using your Quest Select™ benefit

- Testing that is not approved or covered by your existing health plan, if you have one.

To locate the nearest Quest Diagnostics lab, visit this link and select "QuestSelect Map." Enter your zip code to find your closest location. Alternatively, you can go to [Quest Diagnostics' location search page].

There are over 2,000 Quest Diagnostics lab locations across the United States.

Vativis Virtual Care is a telehealth service that provides access to licensed healthcare providers 24/7 via phone or video. Users can request a visit, speak with a provider, and receive acute health treatment if medically necessary.

Vativis Virtual Care can treat a variety of routine urgent health issues, including abrasions, allergies, flu, nausea, sinus symptoms, urinary tract infections, and more.

The healthcare providers at Vativis telemedicine include physicians, nurse practitioners, and physician assistants who are U.S. board certified and licensed in accordance with quality standards.

Vativis Virtual Care services are available to patients nationwide and is a standalone benefit through the prescription service, not insurance.

If medically necessary, providers at Vativis telemedicine may write a prescription for medication that can be picked up at a local pharmacy. However, they do not prescribe controlled substances. You can use your insurance for the prescription service or purchase the Vativis RX service as a bundle with Telemed or separately.

Providers generally do not prescribe more than a 90-day refill within a 6-month period. Patients should be aware that Vativis telemedicine is not a replacement for regular primary care physician visits.

After purchasing Vativis telemed or the bundle with drugs, users will receive an email with all access details for access to your membership panel.

It depends on the package that was purchased, for any family package, yes, family members can use virtual care.

Telehealth services may vary by state, and services are provided in accordance with state law by licensed healthcare professionals.

For more information, you can contact us at support@vativis.com

Vativis telemedicine is not suitable for emergency medical situations. If you have a medical emergency, please call 911 or visit the nearest emergency room.

The time it takes to receive care through Vativis telemedicine may vary depending on demand and availability. However, users can typically request a visit and speak with a provider in a timely manner within a few hours.

Vativis telemedicine can treat both adults and children for routine health issues. However, there may be limitations on the types of conditions that can be treated based on age and other factors.

Virtual Care providers can only treat female patients ages 18-65 who are not pregnant. Pregnant individuals should consult their primary care provider or OB/GYN for healthcare needs.

There is no additional fee.

Users can provide feedback or report complaints by contacting the customer service team at Vativis telemedicine. Contact information can be found on the website or through the telehealth platform.

Vativis Virtual Care can only provide non-emergency acute care. It is important to consult with your primary care provider for ongoing management of chronic conditions.

If you have a specific medical condition that is not listed on the website, you can contact Vativis telemedicine for more information on whether it can be treated through the telehealth service.

Balance for Life is our partner providing a comprehensive program that supports behavioral wellbeing and substance abuse recovery, addressing mental health concerns and providing resources to manage social challenges effectively.

Although Balance For Life is a new program, counseling services and their AI chatbot features have been available since 1982 and 2018, respectively.

The program supports over 110 million individuals worldwide.

No, the BFL program is tailored to meet the specific needs of various individuals, schools or employers, ensuring personalized support.

Yes, BFL provides support in over 70 languages for counseling services and in 2 languages for chat consultations.

The service is delivered by our professionally certified coaches or our network affiliates.

This service is globally available, in 27 local languages.

You can use Zenn through text anytime, anywhere, all day, every day. Psychologists approve of the support Zenn provides as it follows proven methods that really work.

Zenn is an AI tool that learns with the help of smart computer programs and advice from psychologists. As it provides chat support and gets feedback the words used, questions, and feelings shared makes it better at giving support.

There are trigger words and phrases that Zenn pays attention to that suggest strong feelings like thinking about hurting oneself. If Zenn hears that, it suggests calling a crisis line for help. Zenn also checks in after suggesting the crisis line to see how things are going.

Though all chat and content is kept private and secure, Zenn remembers the contact information so that the advice given is not repeated to one person.

An example of support that Zenn gives is it helps people become emotionally stronger by checking in with them. For instance, if someone feels anxious, Zenn might guide them in a deep breathing exercise.

A hospital bill eraser or hospital bill negotiation service helps patients reduce their medical bills. These services review bills for errors, negotiate with hospitals to lower charges, and assist with insurance claims. Patients typically pay a percentage of the savings as a fee. They also provide education on managing medical bills. It's important for patients to understand any associated costs before using these services.

In the U.S., around 3,000 non-profit hospitals out of about 5,700 hospitals offer free care through a program called Financial Assistance Program (FAP). Non-profit hospitals must provide charity care as required by federal law. Additionally, there are about 2,000 for-profit hospitals that also have financial assistance options, bringing the total to around 5,000 hospitals that can help.

About 100 million people might qualify for free or discounted care at non-profit hospitals across the United States.

It depends on the hospital's policy. Some financial assistance programs cover these costs, while others do not or are unclear about it. These programs can also help with denied claims or claims when someone does not have insurance.

Most non-profit hospitals have a minimum amount of $1,500 to apply for financial assistance. They typically do not cover routine check-ups or preventive care. There is no maximum limit on how much help you can get.

The federal poverty level (FPL) is set every year by the U.S. Department of Health and Human Services. It depends on how much money a household makes and how many people live there. Many non-profit hospitals provide free care to people making below 200% of the FPL. Hospitals may give discounts to those making between 201% and 400% of the FPL, but the closer you get to 400%, the smaller the discount becomes.

If a medical bill is more than 20% of your total household income, many hospitals consider that a serious hardship, and you might qualify for financial help. Different hospitals might have different percentages, so check their policies for details.

You have 240 days to apply for financial assistance after you receive care.

AGB is a confusing term because it actually means the average amount that hospitals get paid for a service. For example, if a medical service costs $10,000, the AGB might be around $2,500. This means hospitals usually receive about 25% of what they charge. Some financial assistance programs state that if your income is between 201% and 400% of the FPL, you won't have to pay more than this average amount for care.

Call CareGuide Advocates at 888-221-1140. They can help you handle unfair hospital billing. If you apply for financial assistance, the hospital can't send you to collections. If you haven't received a detailed bill, they still can’t send you to collections. CareGuide Advocates will communicate with the hospital on your behalf, as allowed by consumer protection laws.

Yes! CareGuide Advocates can help you negotiate your hospital bill, even if you make a lot of money. They use special techniques and a pricing database to make sure you don’t overpay. Let them work for you so you can pay less on your hospital bills.

Money Map is like your trusty guide for finding affordable healthcare options. Whether you need blood tests, imaging, surgery like GI scopes, or urgent care, Money Map helps you discover low-cost providers so you can get the care you need without breaking the bank.

That's a great question! Did you know that the same procedure in the same insurance network can have prices that vary by over 1,000%? For example, a CT scan can cost anywhere from $400 to $4,000, all in the same city. A blood test might run you $50 or up to $500! So, just staying in-network doesn’t always mean you’ll save money—this is where Money Map steps in to help you find the best price for your routine healthcare needs.

Using a Money Map can lead to some significant savings! On average, you could save around $150 per blood draw, $700 for an MRI or CT scan, and even $2,000 for certain surgeries, like a GI scope. Plus, if you choose urgent care over an ER visit, you could save around $2,000. These numbers come from analyzing billions of dollars in claims, so they’re pretty reliable!

Our Advocates do some pretty thorough research. They dive into our pricing database and call each provider every year to find out who runs the place, handles the billing, and what billing codes they use. Since we know a lot about medical billing, we ask the right questions to make sure only the most qualified providers get listed on Money Map. If a provider isn’t willing to share the info we need, they don't make the cut!

Not exactly. Choosing a doctor is a personal decision, and we don’t want to step in on that. Our focus is really on the pricier care, like blood work and imaging, where you can find major savings.

Nope, you'll find that we don’t list specific prices on Money Map. Our Advocates use a different tool called the Pricing Portal to find out what the best pricing options are, so they can help secure the best deals for you.

Feel free to ask more questions if you're curious—helping you navigate healthcare is what we're here for.