What is Balance for Life (BFL)?
Balance for Life + is a comprehensive program that supports behavioral wellbeing and substance abuse recovery, addressing mental health concerns and providing resources to manage social challenges effectively.
How long has the BFL program been in place?
Although Balance For Life is a new program, counseling services and their AI chatbot features have been available since 1982 and 2018, respectively.
How many lives does the Balance for Life program support?
The program supports over 110 million individuals worldwide.
Is the BFL program a one-size-fits-all solution?
No, the BFL program is tailored to meet the specific needs of various schools or employers, ensuring personalized support.
Does BFL offer services in other languages?
Yes, BFL provides support in over 70 languages for counseling services and in 2 languages for chat consultations.
Student Assist
What is Student Assist?
Student Assist is a global program that provides emotional and practical support for university and college students.
What services does Student Assist offer?
Student Assist offers 24/7 direct access to a professional counselor, emotional support, practical support, and advisor assistance.
Is Student Assist available for student advisors?
No, Student Assist is only available for students. Student advisors should refer to their Advisor Program for their own support needs.
Advisor Assist
What is Advisor Assist?
Advisor Assist is a service component of Student Assist that helps school advisors communicate with students and provide support.
Who is eligible for Advisor Assist?
School advisors, including on-site counselors, professors, teachers, and faculty members with student-advising roles.
What services does Advisor Assist offer?
Advisor Assist offers telephonic or video consultations and formal referrals for students.
Life Coaching
What is Life Coaching?
Life Coaching is a service that helps participants develop personal and professional skills through one-on-one coaching sessions.
How many Life Coaching sessions are available?
Up to 10 telephonic or video sessions are available free.
Who delivers the Life Coaching sessions?
The service is delivered by our professionally certified coaches or our network affiliates.
In what languages is Life Coaching available?
This service is globally available, in 27 local languages.
Zenn
What is Zenn?
Zenn is a digital support service that offers emotional support and guidance through text-based conversations.
Is Zenn confidential?
Yes, all conversations with Zenn are private and secure.
How will Zenn support me?
You can use Zenn through text anytime, anywhere, all day, every day. Psychologists approve of the support Zenn provides as it follows proven methods that really work.
How is Zenn trained?
Zenn is an AI tool that learns with the help of smart computer programs and advice from psychologists. As it provides chat support and gets feedback the words used, questions, and feelings shared makes it better at giving support.
How does Zenn know if someone is in trouble?
There are trigger words and phrases that Zenn pays attention to that suggest strong feelings like thinking about hurting oneself. If Zenn hears that, it suggests calling a crisis line for help. Zenn also checks in after suggesting the crisis line to see how things are going.
Can Zenn remember things?
Though all chat and content is kept private and secure, Zenn remembers the contact information so that the advice given is not repeated to one person.
An example of support that Zenn gives is it helps people become emotionally stronger by checking in with them. For instance, if someone feels anxious, Zenn might guide them in a deep breathing exercise.
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