How long will it take for me to receive my prescription order with Vativis?
Shipping time depends on your preference, with standard shipping taking 7-10 days and expedited options available. Diabetic supplies are shipped in 2 days with correct insulation to maintain the proper temperature of the insulin during shipping.
Do you deliver to P.O. Boxes?
Yes, we can ship your orders to P.O. Boxes for your convenience.
Will I receive tracking information for my order?
Absolutely! Your delivery courier will provide you with tracking information to monitor the status of your package.
What should I do if my shipment arrives damaged?
If your medication arrives damaged, please contact our customer service team immediately. We will guide you through the necessary steps to ensure you receive your medication without delay.
What are some additional costs I should be aware of?
Our shipping is free even for those medications that require a cooler for delivery. For expedited shipping (overnight and 1-2 day) there will be an additional cost as per location. You can see the cost when you are logged in to your member portal.