Who is Vativis?
Vativis is a US based company that was created with the vision of a future where healthcare breaks free from outdated insurance models, making transformative solutions the new standard to build healthier communities and energize workplaces.
Why Vativis?
Vativis was founded to challenge the traditional health insurance model. We aim to provide an alternative to expensive health insurance in the form of dependable healthcare solutions that break free from complex, outdated and costly insurance models. Vativis ensures that everyone can afford the healthcare they expect. We do not offer insurance. Rather, we offer healthcare discount solutions that are proven, straightforward, flexible, and always focused on you.
How do I start using the Vativis Medical Discount Plan?
Once you have signed up and paid for your chosen subscription plan you will get a welcome email that provides you access to the membership panel.
The email contains attachments for each of our partners providing all the information you need in order to start using the benefits that you have signed up for.
The membership card in the panel has the registration links that you need to register and start using the individual benefits from your plan.
You can alternatively, scan the QR codes on your membership card to start using your member services.
What are the support numbers in case I need to contact someone?
For all vendor and health benefit information, and to contact support for your individual benefits from your plan you can contact: 833-694-0186.
For account, sales and billing information please contact: 833-999-1347
Can I use the plan internationally?
Currently, Vativis is available only for residents of the United States.
How can I cancel my membership?
To cancel your Vativis membership, please contact our customer service team either through our website or by calling our 833-999-1347
Can I cancel anytime?
You can cancel anytime before your subscription starts. However, once your subscription starts, you cannot cancel your Vativis membership for 90 days. After the 90 days you can contact our customer service team either via our email support@vativis.com or calling our toll free number at 1-833-999-1347.
Why is there a 90 day cancellation period?
If a customer orders a prescription for home delivery it can take time for the delivery. That is why a 90 day period is required.
Is Vativis insurance?
No. We are a non-insurance solution that provides deep discounts that may be lower than your Copay. Compare our cost with your deductible.
Can I use insurance to pay for Vativis?
No,we do not accept insurance or spending account plans as payment. Our cost is already the lowest in the market compared to insurance.
Can I claim medication of FSA or HSA accounts?
Yes, a receipt of your order will be sent to apply to your plan. Please check with your plan administrator.
Why are the benefit or vendor names in the membership panel different from what is on the website?
Vativis partners with third party vendors to provide health care benefits to our members. Once you have subscribed to our services and access the membership panel all the information regarding our partners will be provided.
How can I make changes to my profile?
Go to My Profile, select Edit and correct. Or call our Customer Care for help.
How many family members can be on my plan?
Family members are your spouse and children. As long as they live at the same address as provided on your membership you can have 2 adults and as many children as living at the same address.
Can I change the plan from family to individual at any time?
Yes, you may at the due date of your monthly subscription.
Can I manage my Vativis account online?
You can manage your account online, including updating your credit card information and address details.
Will my credit card be charged on a certain day each month with Vativis?
Your credit card will be charged on a 30 day rolling basis as per your billing date to avoid any delays with your subscription benefit.